Not resolved
Product or Service Quality
Value for money

We purchase a leather / vinyl sofa and matching recliner. The seating surfaces were suppose to be real leather (not bonded).

After 18 months, the back is peeling. We only live at this house 2 days a week, so the sofa gets minimal use. I called the furniture store where we bought the set and they promptly contacted Lane just to find out that repair parts are not available. Such poor quality and lack of concern over their reputation, they should go out of business.

If I had bought some cheap bonded leather set at some discount furniture store, it would have probably lasted longer. Unfortunately, the furniture store that I bought the set at will probably never get any of my business again either.

Product or Service Mentioned: Lane Furniture Sofa.

Reason of review: Damaged or defective.

Monetary Loss: $2300.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Jul 24, 2017.
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