Lane Furniture - Sorry construction of reclining sofa
8 yrs ago we purchased for our new home 2 Lane leather reclining love seats.One of the large bolster arms pulled away from the body of the sofa within a few months.
These love seats had been placed in a little used tv room. I paid to have it repaired and now another arm has done the same thing. When the repairman came he could not see how to get into the sofa to repair it, called me in to take a close look, and I totally agree that it is almost an impossibility. The problem with the arms is that they are only attached with a tiny layered piece of soft wood stapled (not even screwed) into the main framework.
The slightest pressure against the arm by simply sitting on the sofa begins to pull it lose and then after several sittings the staples are completely pulled out. This can be readily seen by the pictures I am providing.
I contacted Lane over a month ago and was told it would take "several weeks" to process my complaint.
I have provided every bit of information they required and no resolution at all has been given me.I believe they should stand behind their "good name" and give some sort of resolution to this problem.
More Review Details
|Product or Service Quality|
|Style and Design|
What I liked
- Style was just what i wanted
- Style of furniture
- Store where purchased was great
What I disliked
- Company lack of comittment
- Reason of review:
- Bad quality
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Review category
- Furniture and Decor
You May Also Like
- "Service tech agrees with customer that table is damaged and also is Manchester loveseat and lamp. The only reason Havertys accepted returning the lamp is because the victim called Pacific..."
- "These people delivered (2) new leather couches 1-1/2 months late in July, 2008. Tore a hole in (1) couch when bringing in to the room. Since then, they have moved..."
- "We paid nearly 4,000.00 for a custom Paula Sofa. It was finally brought to us last week. I had to refuse delivery! A PIECE OF JUNK I would not..."
- "I bought this chips before coming in for work, I was eating my chips dipping them in some salsa, and i dumped what was remaining in the bag onto the..."
- "I Deondra Taylor 1207405617 and 3037287 tried to make a transaction on November 14 2016 at West loop Chevron 908 S John Redditt rd Lufkin Tx in the amount of..."
- "For the past 6 months Aaron's Rental truck has made 2-3 weekly visits to the adjacent rental property and we are the ones whom have had to deal with their..."
- "These outfitters should be shut down due to unsafe practices and placing the public at risk. There place of business is in shambles, failing practically every code, they don't require..."
- "My Sister from AL Khor Qatar sent me money via trans fast worth P 20,223.35 which I received it at mlhuilier just only P 20,098.00. Where's the remaining P 125.35?..."
- " Disgusted with this company. I'd just set up my own Ltd company, and being completely naive and trusting, I was told by a rather smug *** scammer known as..."