Lane Furniture
Lane Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating based on 154 customer reviews. Consumers are mostly dissatisfied; rating distribution shows a high unfavorable share and low positive feedback. Recent comments highlight widespread issues with product durability and support.
Positive Feedback
Customers cite the style of furniture as appealing and some felt they purchased from a reputable brand.
Negative Feedback / Risk Areas
- Frequent reports of broken recliner mechanisms, failing springs, and deteriorating materials in many Lane Furniture customer complaints.
- Many customers cannot reach customer service or get replacement parts, leaving warranty claims unresolved.
- Price perceived as high relative to quality and refund/exchange processes are often criticized.
Key Takeaways for Future Customers
- Check recent Lane Furniture reviews before buying and confirm warranty terms in writing.
- Verify retailer support and the availability of replacement parts prior to purchase.
- Consider alternatives if prompt customer service and durable recliner mechanisms are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating based on 154 customer reviews. Consumers are mostly dissatisfied; rating distribution shows a high unfavorable share and low positive feedback. Recent comments highlight widespread issues with product durability and support.
Positive Feedback
Customers cite the style of furniture as appealing and some felt they purchased from a reputable brand.
Negative Feedback / Risk Areas
- Frequent reports of broken recliner mechanisms, failing springs, and deteriorating materials in many Lane Furniture customer complaints.
- Many customers cannot reach customer service or get replacement parts, leaving warranty claims unresolved.
- Price perceived as high relative to quality and refund/exchange processes are often criticized.
Key Takeaways for Future Customers
- Check recent Lane Furniture reviews before buying and confirm warranty terms in writing.
- Verify retailer support and the availability of replacement parts prior to purchase.
- Consider alternatives if prompt customer service and durable recliner mechanisms are priorities.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Part for sectiona
No one answered. I am looking for a sectional part to a recliner.
I bought for Mathis Brothers in Oklahoma City.
It is a lane sectional. I need to see if I can buy a part.
Preferred solution: I just wanna be able to buy to buy or get the reclining part to a sectional
Parts
Need right side foot lift cable
Cable broken on right side of double recliner out at the handle end, need to be replaced.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken recliner mechanism
They did not answer my phone call; they just hung up. I have a broken recliner mechanism and need help to fix it.
- Great chair
- Bad release handle the recliner
Preferred solution: Replacement part
Knoxville, Tennessee
Chair repair
- - No issues with Lane.
- - A recliner spring fell out and I can't figure out where it goes.
- - I'm hoping for a diagram showing where it belongs.
I have no issues with Lane. I was trying to get some info about a recliner I have.
I had a spring fall out and I cant figure out where it is supposed to go. I was hoping to get a diagram showing where it is supposed to go.
User's recommendation: I have no problem with Lane furniture
Broken bed
A piece came off my bed & I wanted to see if I can get the piece replaced instead of buying a whole new bed set
User's recommendation: Get a warranty
Leather sofa falling apart
Leather touch sofa and recliner completely deteriorating along the non leather material. Started failing after 5 years.
I would never buy another Lane product. An never buy leather touch again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a replacement part for lift recliner
The power grid in the back of the chair caught fire. The chair cannot recline or lift as of now. The breaker blew, so the chair did not catch on fire.
Preferred solution: A replacement part someone to fix it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged
- - Purchased at Overstock, North Little Rock, AR.
- - Recliners must be pulled by hand.
- - Left armrest loose; right seat sinks.
- - Material tearing on left side.
Nothing!!There has be nothing done and other tha pissed consumers no one has contacted or sent letters, NOTHING!!!
I purchased a sectional in September from Overstock in North Little Rock, AR. After getting it home, I found all these problems.
1. Neither one of the recliners works without using the hand to pull out the bottom of the recliner foot section.
2. The armrest on the left is loose.
3. The seat on the right is sinking in from being sat on.
4. Material is coming apart on a section at the top of the left side.
I liked the sectional until I started finding problems. I would have written sooner but didn't know how to get in touch with consumer service.
I hope you can help me.
Thank you,
Donna Lindsey
Preferred solution: Fixed or replace
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause the email i sent would not go through and the phone # would not go through.
Not good at all.
I need help. I can see why it is called pissed customer. Email won't go through and neither will phone call.
Never by a lane
Urbandale, Iowa
To ask for replacement parts
Cant reach a human being to order parts for a customer of ours that has a Lane recliner and it needs to be repaired. We do recliner repairs.
Pissed off
The furniture is falling apart. We paid extra for a 5-year warranty.
The listed phone numbers are no good. You can't file a claim.
- Many
Preferred solution: Replaced as the warranty promised
User's recommendation: Don't buy this crap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help repairing recliner
- - Camouflage recliner with serial # 02269****; repairing foldout footrest spring.
- - Please email pictures of the foldout mechanism to the above address.
I have a camouflage recliner with the serial # 02269****. I am attempting to repair the spring on the foldout footrest.
I was hoping you could send me pictures of the foldout mechanism so I can figure out where the springs go on the recliner. Please assist me. Thank you very much.
You can email me the pictures at the above email address. Thanks again.
Preferred solution: Pictures of the foldout footrest mechanism.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
- - Bought a rocker recliner in 2021.
- - It needs repair parts since the original company is out of business.
- - It is comfortable but cheaply made.
The rocker recliner chair is not under a warranty. Distributor has closed their business. Will repair chair ourselves.Do your research on the company and quality of merchandise before purchase.
My rocker recliner was bought in 2021 and it needs parts to repair it. The original company has gone out of business with supplying the store I purchased the chair with.
I will have to locate a part and have a local business repair it. Comfortable but Cheaply made recliner.
- Attractive furniture
- Not made to last
Preferred solution: Replacement or furniture repaired for no cost.
User's recommendation: Buy elsewhere than Big Lots for recliners
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNeed one new leg for my Dorset sofa I just bought
I haven't heard anything from the company as of today 11/21/2023
Please send me a replacement leg for the Dorset sofa I just purchased from Menards. One leg was broken when I opened box to assemble.
Preferred solution: A replacement for broken sofa leg.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer6 month old couch that the front bottom support system has failed
- - Cayman Silver Sofa Item # 119422 has a loose front support.
- - Front support pieces are separated; the owner seeks repair guidance and a call.
I bought a couch and loveseat (Cayman Silver Sofa Item # 119422) from Overstock Furniture & Mattress in North Little Rock AR. I live alone and am a smaller person, just so you know there is no reason this support system should have failed).
The other day I was sitting on my loveseat and looked over at the larger couch and the upholstered lower front was leaning towards the back of the couch. I tipped the couch over and loosened the fabric covering on the bottom and a piece of the support system was hanging from its staples. The other pieces which support that part of the front also were separated from their original position. I know there are no guarantees from the place I bought it but I am hoping you might direct me to someone who might repair this defective support system.
I have had Lane furniture since the 1960's and never had any problems before with any items I have purchased.
In this day and age, with your longevity in the business, I believe you stand behind your products.
Can you help me?
I have only lived in the Little Rock Area since I bought this house in January and that is when I purchased this couch and loveseat set (Jan 13, 2023).
Might someone call me and help guide me to someone who can fix this couch? I would appreciate any assistance you are able to give me.
My phone number is 623 694-****
Thank you in advance for your assistance
Kathy Potter
- Previous lane item were fantastic
- Dating back to 1960
- Poorly constructed support system with staples
Preferred solution: Support system repaired or replaced. If this is not possible, my loss is over $500
I bought a dining table and want to find out what color paint is used
No complaints I want the paint color to paint a china cabinet the same color as dining table. Can you provide me with the color used
Preferred solution: Color Of paint used
About
, , ,
Lane Furniture Industries is a furniture company. The company was founded by John Edward Lane. The company develops, manufactures and sells a huge selection of furniture for any room including dining room, living room, kitchen, and home office. The product line of the company includes leather, wooden and upholstered furnishings such as beds, sofas, loveseats, ottomans, tables, nightstands, recliners and so much more pieces of furniture and accessories. The company is extensively advertised as the largest manufacturer of recliners in the world. Lane Furniture Industries has a number of factories and research centers where the furniture is tested, designed and produced.
Lane Furniture is ranked 461 out of 4785 in Furniture and Decor category
USA
Brands Related to Lane Furniture
Companies Similar to Lane Furniture
Lazboy
“We bought 2 recliners along with other furniture pieces We are extremely disappointed with comfort level...“
Ashley Furniture
“Here is the letter I have sent to as many Ashley team members as I can . . . I highly encourage you shop...“
Broyhill Furniture
“Purchased 2 sofas at same time (not cheap).Have questions about fixing cushions.Store purchased from out...“
Franklin Furniture
“We needed a replacement part for a recliner. We were fortunate enough to get ahold of Sarah. She was...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.