Lane Furniture
Lane Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lane Furniture has 1.8 star rating based on 258 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Style of furniture, Style was just what i wanted, I purchased the item because i felt it was a reputable company.
Cons: Poor quality inferior material used, Quality, Quality of chair.Recent recommendations regarding this business are as follows: "Do not buy LANE FURNITURE", "Buy elsewhere than Big Lots for recliners", "Just check warranty and make sure you really want the chair.", "Tänk er för", "You will have to search awhile to find someone to help. Lane was purchased by another company that now is closed. Good luck. I am still trying to find help after 2 weekws.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lane Furniture has 1.8 star rating based on 258 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Style of furniture, Style was just what i wanted, I purchased the item because i felt it was a reputable company.
Cons: Poor quality inferior material used, Quality, Quality of chair.Recent recommendations regarding this business are as follows: "Do not buy LANE FURNITURE", "Buy elsewhere than Big Lots for recliners", "Just check warranty and make sure you really want the chair.", "Tänk er för", "You will have to search awhile to find someone to help. Lane was purchased by another company that now is closed. Good luck. I am still trying to find help after 2 weekws.".
Most users want Lane Furniture to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Part replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
- Attractive furniture
- Not made to last
Preferred solution: Replacement or furniture repaired for no cost.
User's recommendation: Buy elsewhere than Big Lots for recliners
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNeed one new leg for my Dorset sofa I just bought
Preferred solution: A replacement for broken sofa leg.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer6 month old couch that the front bottom support system has failed
I bought a couch and loveseat (Cayman Silver Sofa Item # 119422) from Overstock Furniture & Mattress in North Little Rock AR. I live alone and am a smaller person, just so you know there is no reason this support system should have failed).
The other day I was sitting on my loveseat and looked over at the larger couch and the upholstered lower front was leaning towards the back of the couch. I tipped the couch over and loosened the fabric covering on the bottom and a piece of the support system was hanging from its staples. The other pieces which support that part of the front also were separated from their original position. I know there are no guarantees from the place I bought it but I am hoping you might direct me to someone who might repair this defective support system.
I have had Lane furniture since the 1960's and never had any problems before with any items I have purchased.
In this day and age, with your longevity in the business, I believe you stand behind your products.
Can you help me?
I have only lived in the Little Rock Area since I bought this house in January and that is when I purchased this couch and loveseat set (Jan 13, 2023).
Might someone call me and help guide me to someone who can fix this couch? I would appreciate any assistance you are able to give me.
My phone number is 623 694-****
Thank you in advance for your assistance
Kathy Potter
- Previous lane item were fantastic
- Dating back to 1960
- Poorly constructed support system with staples
Preferred solution: Support system repaired or replaced. If this is not possible, my loss is over $500
I've tried two phone numbers that I tried to look up on Google and nothing is working. I need a phone number to replace the safety lock on this. Hope chest because it is child hazardous
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts to bed
They have not replied to me.
- Beautiful bed
- Never know what will be delivered
Preferred solution: A bed with all the parts
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpgrading to a Child Proof Safety Lock on our Lane Cedar Hope Chest (lock # 28-2)
Preferred solution: Replacement, "safety lock"
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou did not respond or respect my request to call or email me a resolution to my problem.
- It seemed to be made in good shape
- Broke and cannot get it fixed
Preferred solution: Full refund
User's recommendation: Be very careful buying this furniture! Hard to get a refund!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecliner purchased in 2019 stopped folding down
Chair popped and the black mechanism will not function properly and will just fall down when the chair is reclined. The handle has now broke off due to the parts not working properly.
This chair was purchased in 2019 and has been underused through that time. This should not be happening. It was purchased in the summer of 2019 at Mathis Brothers furniture in Oklahoma City Ok. I am assuming that there is a warranty on this issue being that everything I have seen is the black parts under the chair are covered for 7 years.
This was not a cheap chair and as I stated has not been at in all that much. Thank you for any help please contact me as soon as possible.
User's recommendation: Just check warranty and make sure you really want the chair.
Worst furniture EVER!!
User's recommendation: Do not buy LANE FURNITURE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken spring on couch seat
- It was completely fine couch and support
- It broke a spring in the middle seating of the couch
Preferred solution: Full refund
User's recommendation: Not to buy this one only last for 1 year and 9 months before a spring broke!
Complaint
My chairs were picked up for refund but no refund. I feel scammed.
Over 1200.00 loss! I could cry!
User's recommendation: Dont buy
Felparkering vid leverans. Blockerar över en timme för ambulans.
- Leverans felparkering
- Kom inte ner i mitt garage
User's recommendation: Tänk er för
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken recliner mechanism
- Nice looking recliner
- Broke in a short amount of time of ownership
Preferred solution: Repair
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerWarranty
- Faux leather peals like sunburn
- Previous 2 were good
- Except
- Latest has mechanism and padding problems
Preferred solution: Full refund
User's recommendation: I won't buy again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken springs
- Lacks quality
Preferred solution: Full refund
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