William P Zsa

Pissed off

The furniture is falling apart. We paid extra for a 5-year warranty. The listed phone numbers are no good. You can't file a claim.
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Loss:
$4000
Cons:
  • Many

Preferred solution: Replaced as the warranty promised

User's recommendation: Don't buy this crap

Reese M Kwi

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Verified Reviewer

Need help repairing recliner

I have a camouflage recliner with the serial # 02269****. I am attempting to repair the spring on the foldout footrest. I was hoping you could send me pictures of the foldout mechanism so I can figure out where the springs go on the recliner. Please assist me. Thank you very much. You can email me the pictures at the above email address. Thanks again.
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Preferred solution: Pictures of the foldout footrest mechanism.

Michael B Rab

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Verified Reviewer

Warranty

Lane Furniture - Warranty
Original review Jan 11, 2024
My rocker recliner was bought in 2021 and it needs parts to repair it. The original company has gone out of business with supplying the store I purchased the chair with. I will have to locate a part and have a local business repair it. Comfortable but Cheaply made recliner.
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Loss:
$400
Pros:
  • Attractive furniture
Cons:
  • Not made to last

Preferred solution: Replacement or furniture repaired for no cost.

User's recommendation: Buy elsewhere than Big Lots for recliners

Paula H Dxb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Need one new leg for my Dorset sofa I just bought

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Lane Furniture - Need one new leg for my Dorset sofa I just bought
Lane Furniture - Need one new leg for my Dorset sofa I just bought - Image 2
Please send me a replacement leg for the Dorset sofa I just purchased from Menards. One leg was broken when I opened box to assemble.
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Preferred solution: A replacement for broken sofa leg.

Kathy P Ses

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Verified Buyer
|

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Verified Reviewer

6 month old couch that the front bottom support system has failed

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I bought a couch and loveseat (Cayman Silver Sofa Item # 119422) from Overstock Furniture & Mattress in North Little Rock AR. I live alone and am a smaller person, just so you know there is no reason this support system should have failed).

The other day I was sitting on my loveseat and looked over at the larger couch and the upholstered lower front was leaning towards the back of the couch. I tipped the couch over and loosened the fabric covering on the bottom and a piece of the support system was hanging from its staples. The other pieces which support that part of the front also were separated from their original position. I know there are no guarantees from the place I bought it but I am hoping you might direct me to someone who might repair this defective support system.

I have had Lane furniture since the 1960's and never had any problems before with any items I have purchased.

In this day and age, with your longevity in the business, I believe you stand behind your products.

Can you help me?

I have only lived in the Little Rock Area since I bought this house in January and that is when I purchased this couch and loveseat set (Jan 13, 2023).

Might someone call me and help guide me to someone who can fix this couch? I would appreciate any assistance you are able to give me.

My phone number is 623 694-****

Thank you in advance for your assistance

Kathy Potter

View full review
Loss:
$500
Pros:
  • Dating back to 1960
  • Previous lane item were fantastic
Cons:
  • Poorly constructed support system with staples

Preferred solution: Support system repaired or replaced. If this is not possible, my loss is over $500

Vianey Jvg

I bought a dining table and want to find out what color paint is used

No complaints I want the paint color to paint a china cabinet the same color as dining table. Can you provide me with the color used
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Preferred solution: Color Of paint used

Jeremy B Ejk
map-marker Soap Lake, Washington

I've tried two phone numbers that I tried to look up on Google and nothing is working. I need a phone number to replace the safety lock on this. Hope chest because it is child hazardous

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I have an outdated lock for a lane. Hope chest that has been recalled and is child hazardous. I was told I could replace this for free but I cannot seem to get a phone number that actually works when I look it up, is there a way to get a hold of anyone for this issue because I can't seem to find an answer
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Felicia P Eba

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing parts to bed

Lane Furniture - Missing parts to bed
Lane Furniture - Missing parts to bed - Image 2
Updated by user Oct 22, 2023

They have not replied to me.

Original review Oct 07, 2023
I do not have all parts to my bed. Im missing the slates footboard some screws and more smaller pieces of the bed frame.
View full review
Loss:
$450
Pros:
  • Beautiful bed
Cons:
  • Never know what will be delivered

Preferred solution: A bed with all the parts

User's recommendation: Don’t buy

Mike K Thg

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Verified Reviewer

Upgrading to a Child Proof Safety Lock on our Lane Cedar Hope Chest (lock # 28-2)

Lane Furniture - Upgrading to a Child Proof Safety Lock on our Lane Cedar Hope Chest...
Hello, We would like to receive an upgraded Child Proof Safety Lock for our Lane Cedar Hope Chest (lock # 28-2). Can someone connected with Lane Furniture reply back to us to see if this possible? I of course understand that Lane Furniture is no longer in business, but perhaps there is a custodial company looking after these lock upgrades? Thank you.
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Preferred solution: Replacement, "safety lock"

Linda D Jfd

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Verified Buyer
|

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Verified Reviewer

You did not respond or respect my request to call or email me a resolution to my problem.

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Lane Furniture - You did not respond or respect my request to call or email me a...
Lane Furniture - You did not respond or respect my request to call or email me... - Image 2
Lane Furniture - You did not respond or respect my request to call or email me... - Image 3
Lane Furniture - You did not respond or respect my request to call or email me... - Image 4
The number you give has no voice mail to leave a message and it only says the caller you have called is not available often ! So Lane furniture you make it very difficult to get some answers and resolve to broken furniture! I only had this couch for 1year 9 months and the spring broke :(
View full review
Loss:
$600
Pros:
  • It seemed to be made in good shape
Cons:
  • Broke and cannot get it fixed

Preferred solution: Full refund

User's recommendation: Be very careful buying this furniture! Hard to get a refund!

Matt M Lou

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Verified Reviewer

Recliner purchased in 2019 stopped folding down

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Chair popped and the black mechanism will not function properly and will just fall down when the chair is reclined. The handle has now broke off due to the parts not working properly.

This chair was purchased in 2019 and has been underused through that time. This should not be happening. It was purchased in the summer of 2019 at Mathis Brothers furniture in Oklahoma City Ok. I am assuming that there is a warranty on this issue being that everything I have seen is the black parts under the chair are covered for 7 years.

This was not a cheap chair and as I stated has not been at in all that much. Thank you for any help please contact me as soon as possible.

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User's recommendation: Just check warranty and make sure you really want the chair.

Anonymous
map-marker Trussville, Alabama

Part replacement

I have a Lane cedar chest style NO 2439 M Serial NO 057110 I am trying to find the hinges that the tray inside sits on. Can you help me?
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Anonymous
map-marker Phoenix, Arizona

Worst furniture EVER!!

I purchased this furniture from American Freight. Sofa, loveseat and recliner. The defective loveseat was REPLACED 2 times. The recliner chair was replaced 1 time. Two service tickets were put in for loveseatafter replacements. My last request was denied. This garbage furniture is the absolute worst thing you can buy. The mechanism for recline feature has failed. The seat cushion and foot rest have collapsed. This sucks! Purchase another brand. The warranty is a joke.
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User's recommendation: Do not buy LANE FURNITURE

Linda D Jfd

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Verified Reviewer

Broken spring on couch seat

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Lane Furniture - Broken spring on couch seat
Lane Furniture - Broken spring on couch seat - Image 2
Lane Furniture - Broken spring on couch seat - Image 3
center of couch just gave way now there is a broken spring in my couch! Therefore it is sagging and cant be sat on without hurting my back ! Please either give me a new couch or a credit towards a different make and model. Thank you , Unfortunate sad consumer :(
View full review
Loss:
$600
Pros:
  • It was completely fine couch and support
Cons:
  • It broke a spring in the middle seating of the couch

Preferred solution: Full refund

User's recommendation: Not to buy this one only last for 1 year and 9 months before a spring broke!

Lori S Rkt
map-marker Manlius, New York

Complaint

Lane Furniture - Complaint
Updated by user Sep 29, 2023

My chairs were picked up for refund but no refund. I feel scammed.

Over 1200.00 loss! I could cry!

Original review Sep 22, 2023
2 chairs bought 1 in oct one in nov or dec, both broke with in a month.?replaced bolts as told still broken. Junk!
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User's recommendation: Dont buy

Olle N Nhj

Felparkering vid leverans. Blockerar över en timme för ambulans.

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Lämnade bilen utan tillsyn och blockerade infart för utryckningsfordon och till garageinfart. Stod över en timme.
View full review
Pros:
  • Leverans felparkering
Cons:
  • Kom inte ner i mitt garage

User's recommendation: Tänk er för

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