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I bought an expensive beautiful swivel glider rocker recliner four years ago. It started leaving black stains on the carpet.

Called the store where I got it and they told me they would order a new mechanism. They did. It didn't stop the metal shaving stains. They said they would contact Lane and someone would get back to me.

No one did so I tried to call. No resolution. I have had other lane furniture with no problems...one recliner being 14 years old and works perfectly yet. I would like to exchange this recliner for another chair at least.

Very very disappointed. HELP

Product or Service Mentioned: Lane Furniture Recliner.

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: If I can't get a full refund I would be happy to choose a different chair please.

I didn't like: Medhanism, Company lack of comittment, Quality, Service.

Company wrote 0 public responses to the review from May 05, 2015.
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Anonymous
#1496025

Mine did the same, and have been given no resolution. Were you able to get stain out, and how to do it. Mine is a total mess!

Anonymous
#1470379

Our leather Lane recliner does the same thing. We are going to try to contact them.

Grrrr! The Kistners, Florence, Or

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