I bought an expensive beautiful swivel glider rocker recliner four years ago. It started leaving black stains on the carpet.
Called the store where I got it and they told me they would order a new mechanism. They did. It didn't stop the metal shaving stains. They said they would contact Lane and someone would get back to me.
No one did so I tried to call. No resolution. I have had other lane furniture with no problems...one recliner being 14 years old and works perfectly yet. I would like to exchange this recliner for another chair at least.
Very very disappointed. HELP
Product or Service Mentioned: Lane Furniture Recliner.
Reason of review: Poor customer service.
Monetary Loss: $800.
Preferred solution: If I can't get a full refund I would be happy to choose a different chair please.
I didn't like: Medhanism, Company lack of comittment, Quality, Service.