Rockport, MA, USA
Not resolved

Purchased a recliner made my Lane from a furniture store with a 100 mile round trip in my truck.

Trip 1- Went to store day after New Years and Lane was closed so I couldn't order recliner.

Trip- 2- Ordered recliner and was told its 12-16 week wait.

Trip- 3 Chair came in but they don't deliver outside of their state. I had to pay someone to help me. Chair went to second floor after 100 mile trip.

Less than one month while sitting in chair I tried to place it in reclining position when it abruptly made a loud noise. Under the chair was a pile of sheared bolts, spring, and assorted metal.

Trip 4- return chair. Paid for assist.

Trip 5 - chair was repaired and needed pickup. Again paid someone to assist.

Yesterday more sheared hardware and springs came out. I'm done.

Piece of *** Cheap, crap hardware. Nothing at all good about chair. I will get my money back one way or another. I am nearly 65 years old and cannot carry chairs up and down stairs. I paid big money for Lanes reputation of quality furniture and got ripped off. Another company gone to cheap China material. I do not want a repair. I want my money back.

Reason of review: Bad quality.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Aug 20.
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