Round Rock, Texas
Not resolved

My Lane recliner came with a Lifetime Limited Warranty on the "black metal parts of the reclining mechanism." The mechanism is "warranted to be free of defect in materials and workmanship as long as you, the original consumer, own the furniture."

Now, one of the black metal parts in the mechanism has snapped in half, and Lane won't make good. They're claiming that the warranty is invalid because they went through bankruptcy proceedings a few years ago, and Heritage Home Group owns the company.

I have no way to know if what they're telling me is true. I only know they sold this chair with a lifetime warranty, and now they're refusing to honor it. Watch out for any brand sold by Heritage Home Group. They're liars and cheats.

Review about: Lane Furniture Recliner.

Review #905567 is a subjective opinion of a user.

Style and Design
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Customer service
Reason of Review / Monetary Loss Warranty issue / Not specified
Preferred solution Not specified

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