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I purchased Lane Venture outdoor/indoor wicker furniture. The replacement straps (for under the cushions) which cost $ 50 for sofa and $ 35 per chair last for about 2 years!

My set retails for around $5000! What a scam that every 2 years I have to spend $100 on new straps or our butts would hit the floor. Unfortunately I was told that this was a high quality set and it was a major splurge for us. The wicker is beautiful but the straps stretch out sooo quickly.We are average sized people from a family of four.

No customer service number. Very pissed! If anyone has a phone number please provide!

Unreal you cannot speak to a representative. NEVER AGAIN.

Location: Charlotte, North Carolina

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Guest

I have the same problem. I need $300 worth of straps which will be my 3rd set.

My furniture is in an enclosed porch too. Am going to look for another solution.

Guest

Lane Venture Customer Service, we are all looking for an answer and permanent replacement.

I have the same problem. Straps last two years.

Very disappointed.

Ready to buy another set for a new pool. We are NOT buying a LaneVenture product.

Guest

Same problem and I'm on my second set of straps - now the butts it the floor again. Isn't Lane Venture wonderful that they use - Planned obsolescence or built-in obsolescence in industrial design is a policy of planning or designing a product with a limited useful life, so it will become necessary to keep buying and buying and buying in order to keep the product functional.

Guest

I have the very same problem...has anyone found a solution whereby you purchase a roll and cut the proper lengths and add the end clips?

Guest

I have an early 2000 set of the gorgeous and well made Lane Venture

real wicker and rattan seating set: Sofa and 2 Arm chairs. I need new replacement straps for the seating of all but when I contacted a Lane Rep.

about them, I learned that the "new" straps are made of ELASTIC. I figured the Elastic would not hold up for long; so I did not order them. The solution to the problem will most likely be to have a Machinist friend of ours work on the metal clamp inserts, replace the straps with old style weave vinyl

& re-clamp the straps. What a task!

At least I know they will last for years. It is obvious Lane had decided to go with Elastic so that the straps would fit the Various seating Sizes of their Wicker furniture.

Sadly, we live in a world where CHEAP

is more important that QUALITY. One would think that a $4K furniture set (or more) would offer the customers Quality replacement straps!

Kudos to the pissed consumer who reported this replacement strap rip off!

Guest

You are exactly right...we purchased two complete sets of the LV wicker...there are only 2 people in our house and no pets...so imagine my disappointment when as you said, our butts were on the floor after only two years...replaced the straps...same thing. NOT a proper support system for that quality and PRICE furniture.

Will go elsewhere when I buy again.

Guest
reply icon Replying to comment of Guest-684225

Same problem, where to go for replacement straps.

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