Lane Furniture - Horrible Customer Service with Lane Furtniture

After 18 months of owning this Lane sectional the material started cracking in a couple spots. (refer to pic “after 18 months”). After about 2 years the material has just started flaking off (see PIC 2). This is not happening in just one spot, but all over the couch. This is clearly a manufacture defect, and have found out that Lane has had problems with this material in the past.

This was the response from Customer Service "Due to the widely variable in-home use experiences once furniture has been accepted into a home, it is very difficult to determine the cause of the issues"

I would not recommend Lane/Heritage furniture, not only the product did not hold up they don't stand behind it either.

This review is a subjective opinion of a user.
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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
Delivery Service
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Price Affordability
Value for money

  • What I liked
      No items
  • What I disliked
    • Quality and lack of customer service
    • Quality of fabric
    • Quality of chair

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Lane Leather Sectional
Review category
Furniture and Decor
review #866930 by

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Aug 05 #1195230 Eastgate, Washington

No this has not been resolved by Lane /Heritage. I have never seen such horrible customer service from Heritage (the owner of Lane). Just in 2 more months our couch has gotten much worse.

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