Lane Furniture - Horrible Customer Service with Lane Furtniture

23 of 295 Lane Furniture reviews

After 18 months of owning this Lane sectional the material started cracking in a couple spots. (refer to pic “after 18 months”). After about 2 years the material has just started flaking off (see PIC 2). This is not happening in just one spot, but all over the couch. This is clearly a manufacture defect, and have found out that Lane has had problems with this material in the past.

This was the response from Customer Service "Due to the widely variable in-home use experiences once furniture has been accepted into a home, it is very difficult to determine the cause of the issues"

I would not recommend Lane/Heritage furniture, not only the product did not hold up they don't stand behind it either.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Value for money
Price Affordability
Staff
Warranty
Style and Design
Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Reliability
Delivery Service
Customer service
Advertised vs Delivered
More

  • What I liked
      No items
  • What I disliked
    • Quality and lack of customer service
    • Quality of fabric
    • Quality of chair

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
$2000
Product or service
Lane Leather Sectional
Review category
Furniture and Decor
review #866930 by

Author wants to be contacted by the company. Learn more

Had an experience with Lane Furniture? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
23 of 295 Lane Furniture reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Anonymous

Aug 05 #1195230 Eastgate, Washington, United States

No this has not been resolved by Lane /Heritage. I have never seen such horrible customer service from Heritage (the owner of Lane). Just in 2 more months our couch has gotten much worse.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Lane Furniture. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Lane Furniture.
Filing a new complaint about
×