Mesa, Arizona
1 comment
Featured 100% full Not resolved

I purchased a Lane Double Reclining Sofa over four years ago and the fabric is cracking and tearing away from the pad. I was told by the furniture store it was leather. It is not leather, but cheap polyester. It is paper thin and doesn't wear at all. I called and emailed Heritage Home and they said it was too long after I purchased it. I have to now pay to have it recovered or buy a new sofa. I will NEVER buy Lane furniture again and I suggest to everyone out there to avoid Lane Furniture. It is junk and they don't stand behind their product.

Review about: Double Recliner Sofa.

I didn't like: Quality of fabric.

Review #609723 is a subjective opinion of a user.

1.6
Style and Design
Reliability
Website
Warranty
Product or Service Quality
Price Affordability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service
Value for money
Advertised vs Delivered
PRODUCT OR SERVICE Lane Furniture Sofa
Reason of Review / Monetary Loss Bad quality / $1079
Preferred solution Price reduction

Had an Experience with Lane Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Brentwood, Tennessee, United States #973658

It is leather but they get all their cover from china and Mexico and yes it is very VERY cheap. When I first started working there the quality was excellent in1998 but it has went down hill badly also the cover used to have a lifetime warranty

You May Also Like

Lane Furniture - Horrible Customer Service with Lane Furtniture Lane Furniture "After 18 months of owning this Lane sectional the material started cracking in a couple spots. (refer to pic “after 18 months”). After about 2 years the material has..." Read more Lane Furniture PEELING APART Lane Furniture "Purchased two full size couches with recliners built in and matching recliner which were special ordered in 'leather'. I ordered two full size couches as my living room is large..." Read more Lane Furniture - Bad Quality and company does not back up their product Lane Furniture "I purchased a love seat made with a faux leather. I understood when I purchased this is would not wear as well as leather but after a few months one..." Read more Lane Furniture - Review in Furniture and Decor category Lane Furniture "I purchased Lane Furniture loveseat with dual recliner and sofa with dual recliner. I also purchased an extended warranty. In a little over a year the finish of..." Read more Diesel - Worse customer service experience! Diesel "Diesel phone customer service is always unhelpful. First time I called was about an order couldn't be placed online because of their website issue. I messaged Diesel, they emailed me..." Read more Tide - Bad pods Tide "I have been using the pods for a few years now and I love them however this last batch has ruined, a set of sheets, 3 pr of underwear, 3..." Read more Behr - Deck Over peels off within 7-8 months...! Behr "Immediately after applying the product, my deck looked very good. However, the product began to crack and peel within a few months. We had applied the product to a dry..." Read more Del Webb By Pulte Homes - I am not a Pissed Consumer and I would buy another Pulte Home Del Webb By Pulte Homes "We bought a Pulte home in a 55+ community and are very pleased with the purchase and follow up of any problems. Yes, there were a few issues but Pulte..." Read more