Amherst, Wisconsin
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My arm on my sofa recliner caved in, so I seam ripped open the material to see if I could fix it, but I found that the top of the arm was CARDBOARD.I contacted Lane and after a long wait heard back requesting information (like a serial number and a receipt) Who ever know there was a serial number on a sofa?

Related: Lane Furniture - Worst purchase ever

Anyway, I told them they shouldn't need a receipt as you can plainly see the lining handily has their name plastered all over it.

Looking for satisfaction isn't easy with a company who cuts corners in workmanship while using what I considered a 'good' brand name.Next sofa purchase will NOT be a Lane and I will be checking internet for reviews on what I do purchase.

Review about: Lane Furniture Double Reclining Sofa.

I liked: Price and style, I liked the look of the piece i purchased, Price and look.

I didn't like: Quality of furniture, Poor quality inferior material used, Quality of furniture poor quality inferior material used, Poor quality inferior product.

Review #903210 is a subjective opinion of a user.

2.2
Style and Design
Reliability
Website
Customer service
Delivery Service
Product or Service Quality
Advertised vs Delivered
Warranty
Staff
Price Affordability
Exchange, Refund and Cancellation Policy
Value for money
Diversity of Products or Services
PRODUCT OR SERVICE Lane Furniture Sofa
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Let the company propose a solution

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