Lane Furniture - Carboard used in arm support

My arm on my sofa recliner caved in, so I seam ripped open the material to see if I could fix it, but I found that the top of the arm was CARDBOARD.I contacted Lane and after a long wait heard back requesting information (like a serial number and a receipt) Who ever know there was a serial number on a sofa?

Anyway, I told them they shouldn't need a receipt as you can plainly see the lining handily has their name plastered all over it.

Looking for satisfaction isn't easy with a company who cuts corners in workmanship while using what I considered a 'good' brand name.Next sofa purchase will NOT be a Lane and I will be checking internet for reviews on what I do purchase.

This review is a subjective opinion of a user.
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More Review Details

Value for money
Customer service
Delivery Service
Advertised vs Delivered
Diversity of Products or Services
Style and Design
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy

  • What I liked
    • Price and style
    • I liked the look of the piece i purchased
    • Price and look
  • What I disliked
    • Quality of furniture
    • Poor quality inferior material used
    • Quality of furniture poor quality inferior material used
    • Poor quality inferior product

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Product or service
Lane Furniture Double Reclining Sofa
Review category
Furniture and Decor
review #903210 by

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