Carrollton, Texas
1 comment
Not resolved
4.2
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Price Affordability
Style and Design
Value for money
Warranty

I had this bolt replaced 3 times and now it has broken again.Lane sent me a new mechanism and the new bolt has broken plus the spring has come off the rocker the bolt seems to be made of aluminum and will not hold up.

send me a name of someone who will repair this that lives in my area and I will call them to replace the parts. do you have a service man in my area? The chair is fine except for this continued problem.

I have had this chair repaired on my on 3 times.no one wants to work on these chairs

Reason of review: Bad quality.

Monetary Loss: $641.

Preferred solution: Let the company propose a solution.

I liked: Style was just what i wanted, Style of furniture.

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Anonymous

Exact same problem.Loved the comfort and recline position of this chair; however the bolts are cheap zinc.

I flipped the chair over and see how to replace the bolts.

I am going to try a stronger bolt then re-connect the spring that came loose when the bolt snapped.Wish me luck, this was a $550 chair.

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