Buffalo, New York
0 comments
Not resolved

Update by user Jul 01, 2016

The company does not seem to care to back their product or make any effort to solve problems to a customers satisfaction

Original review posted by user Jun 30, 2016

I purchased a love seat made with a faux leather.I understood when I purchased this is would not wear as well as leather but after a few months one cushion started to wear.

I contacted the company who requested my original receipt. I responded to their email that I had moved recently and could no longer find it. I contacted my credit card company who in turn contacted the store where I purchased it and they did not respond. After 2 months with no reply I explained that I had gone to all lengths to get the receipt with no luck.

The cushion by this time had worn so badly that the material under the "leather" material was showing. I sent additional photos of the cushion, it was obvious that the material on the one cushion was defective since there was no wear anywhere else on the love seat. There are 3 adults in the household so it is not from misuse. Their reply was they had sent the photos to their quality specialists who determined "There were no issues or defects in the material".

Obviously they do not stand behind their product.

I am attaching photos of the cushion see for yourself if you feel the cushion was defective.DO NOT BUY THEIR PRODUCT.

I liked: I purchased the item because i felt it was a reputable company, I liked the look of the piece i purchased.

I didn't like: Quality of the item, Company did not back their defective product.

Review #874586 is a subjective opinion of a user.

1.5
Reliability
Style and Design
Value for money
Staff
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Customer service
Price Affordability
Warranty
Diversity of Products or Services
Product or Service Quality
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $350
Preferred solution The cushion to be replaced

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