We purchased a 5,000 lane sectional and within 14 months the leather was showing wear spots. We called the company and the hid behind the 12 month warranty and told us to purchase 2 new cushions at 110.00 a piece.
I explained we di not even use the couch much and have never used and harsh chemicals or cleaning agents, how can this be happening??
The customer service rep is pretty much ignoring us now
I will never again buy a thing from this company.
We went to Dillards and wanted to buy a "American" product, maybe next time Ill just go to the room store, the couch i bought there lasted over 8 years
Product or Service Mentioned: Lane Furniture Sofa.
Monetary Loss: $5000.