Lane Furniture
Reviews and Complaints
Lane furn. damaged and unsuitable from hickory park in hickory, n.c.
Big Man chairs are ***
Lane furniture is junk
Lane chairs are junk
Never will I buy Lane again.
Won't stand behind furniture
Recliner keeps breaking but store won't fix or replace
LANE ROXIE SECTIONAL
LANE sofa & loveseat (via JC Penney)
We purchased Lane camel back sofa & loveseat from JC Penney (JCP) in Nov 2011. Exterior fit and finish was excellent.
However, upon very FIRST use, heard and felt something strange in the backrests. JCP customer service sent local repair person to investigate. He removed back fabric and discovered the serpentine spring retainers (one at each end of vertical springs) were not crimped closed which allowed spring (when loaded) to "clunk" back & forth in the retainers. He tried to crimp the lower end with C-clamp but could not reach uppers without serious deconstruction.
Determination: Not field repairable without major work...
Probable cause: 1) Factory employee did not close retainers after inserting spring ends, 2) Quality control "out-to-lunch", 3) Inadequate employee training program. Resolution is pending as of 2/27/11.
Submitted by J&L Spokane, WA
Lane recliners
Cheaply made recliner
Lane Quality
Lane Furniture Will Let You Down
$700.00 Throne Out The Window
Lane recliners
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Had a similar problem... chair is REAL comfortable BUT mine lasted just over 5 years and the foam is falling out all over the floor constantly and the reclining part broke twice.
I was able to replace a bolt both times but chair is no longer very usable because of the foam falling out... :cry