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1.8 Based on 64 reviews
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  • Customers like
    • Style of furniture 8
    • Style was just what i wanted 5
    • I liked the look of the piece i purchased 3
  • Customers don't like
    • Company lack of comittment 10
    • Durability 9
    • Quality 9
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I purchased a love seat and couch covered in a faux leather almost five years ago. The top part where the head would rest on a few of my pillows is now peeling. The cushions are also chafing and to the point that I'm embarrassed and going to have to have it replaced. Considering this purchase was over $1000, Lane should stand behind their furniture.

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The fabric of my almost 3 year old LANE sectional sofa from Vero Beach Furniture Mart is disintegrating. The photo shows one section but the others are similar. Never had a sofa for less than 12 years and have never had a problem before. Unfortunately, no one wants responsibility, but the fact that this was a newly released fabric when we bought the sofa, and this fabric can no longer be found, tells you something. Of course it's out of warranty... Read more

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Their quality of furniture is ***! Their customer service is ***!!! STAY CLEAR OF THIS COMPANY!!! I will NEVER purchase ANYTHING from this POS company again!!!!!!

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I bought 2 lane leather recliners seven years ago for about $900 each before taxes. Both of the metal mechanisms failed after about 5 years. I stumbled across my original pamphlet just when I was about to throw them out. Olinde's furniture in Lafayette, LA replaced both mechanisms under the original warranty for $25 each and $25 for the house visit to assess them. $75 for perfectly smooth chairs now. Thank you Lane and Olinde's for... Read more

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Bought two recliners three years ago paid five hundred apiece for these chairs the cushion springs broke in one chair and the foam has shifted so badly that you can feel the wood in the arm rests and the area where your legs rest,also on one of the chairs the seat cushion is tilted, very uncomfortable to set in Lane used to be known for quality furniture,but now the quality of their furniture is horrible i will never buy any furniture that is... Read more

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Material deteriorated on two recliners in just over one year. Never resolved. Gave the chairs away. Never buying anything with Lane on it again and I'm telling everyone I know to do the same.

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I have an 8 year old leather sofa and recliner. After a year it was falling apart. I called up Lane and they wouldn't do anything for me. The left arm area is bending and the seating is bad. Have to put blankets and cardboard to keep comfortable. As best it can be. Spent over $1,000 dollars + on this. The spring on left seat area was not made well and material is ripping. I'm so disappointed. Will never buy from HOM again. Leather... Read more

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Lane Furniture PEELING APART
1 of 3

Purchased two full size couches with recliners built in and matching recliner which were special ordered in 'leather'. I ordered two full size couches as my living room is large and this fit better. I just made the last payment on the furniture, which is peeling apart and looks horrible. The 'leather' is actually some kind of bonded leather, which is absolute junk. The furniture which is 4 years old looks like it was left outside for years. The... Read more

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Our 'premium leather recliners are flaking? What gives? We bought these with intention that we were buying 'premium leather' that was stated on the brochure attached to the chairs, what a joke. We had two Lz- boy leather recliners that never flaked after twelve years. We were duped by Lane and Nebraska Furniture Mart. We tried to get help and were told that the leather is guaranteed a year. What does that guaranty cover in the first year? ... Read more

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I purchased two high leg recliners for my tv room. Within a year metal parts broke off and very soon the springs could very easily and uncomfortably be felt thru the seat. Next the springs completely collapsed on one chair and the other is sagging badly. These chairs were not subjected to heavy weights -- mine is a single person household and I weigh around 140 lbs additionally, the chairs were rotated every few months. I have been left with... Read more

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