filters
state:
Show
city:
Show
product:
Show
I have the leather sofa, recliner, love seat. $2000 set The leather flakes away in hugh patches. It starts as small creases, then cracks, and the entire notebook size sections and even bigger in the sitting or back area of the furniture. It is nasty like I have to pick...
Read more
1.0
#1130903
Reply to reviews
We special ordered 2 Lane power/rocking recliners. We choose Lane because of their reputation for excellent furniture! While inspecting our furniture I noticed that not the sides of the recliners behind the fabric the only support was a piece of cardboard instead of...
Read more
Anonymous
David Love

We have bought our last piece of Lane Furniture. In 2015 we ordered a reclining couch and two matching leather recliners. We have no children and the furniture has not had tha...

#1130635
Reply to reviews
Has anyone been successful in pursuing a small claims court claim? I have attached photos of my Lane sectional. I just want company to take responsibility and replace my furniture that has not endured normal wear and tear. I paid 2k for this furniture which was 50...
Read more
Anonymous
Anonymous

Matter not resolved. Contacted company and they say they bought Lane assets and not liabilities when Lane went bankrupt. The furniture store that I bought the set from offer...

1.0
I didn't like
  • Poor quality
#1121080
Reply to reviews

Lane Furniture - Not as good as Lazy Boy

Lane Furniture
#1107985
2.8
Details
No instructions on the controller. I only want heat, but vibrator stays on when the power button is pressed. The vibrator is weak and squeaks. The cushions look worn after a couple of months. I am only 170 pounds. POOR PRODUCT!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Lane Furniture - Sectional sofa..5 years old and junk

Lane Furniture
#1099562
1.0
Details
I bought a lane sectional ablut 5 years ago. The cushions do not stay tucked in like they should. Always have to keep adjusting them or tbey will work themselves off. Sectional came apart and pieces are broke. There areumps in the cushions anx not comforyable ay all. Seams are ripping. I paid 2k for this. Very upset. Ready tl drag oug of the house and set fire to it.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Lane Furniture - Broken bolts

Lane Furniture
#1044645
1.0
Details
Bolt keeps breaking causing the foot rest to drop. This has been going on since chair was new. Now a spring has come off and the chair is leaning to one side. Junk.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Lane Furniture - Sofa Review
Lane Furniture - Sofa Review
1/2

Lane Furniture - Sofa Review

Lane Furniture
#1008129
2.3
Details
Paid $2000.00 for sofa and love seat. After a year the bonded leather covering was flaking and peeling all over. Lanes and the stores (Klausens, in Lakeland Fl) response was pretty much "sorry about your luck " but not our problem. Almost four years in the furniture looks twenty. Embarrassing and *** me off!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Style and Design
Warranty
Warming stay away from all products made with Leather by Lane Furniture. Our sofa and seats hardly used in a media room started to peel away from the leather in a number of different areas. The new owners said it’s common and that’s why they only acquired the assets...
Read more
Anonymous
William M

Purchased "Simulated" leather recliner. After about 4 years of average use the top coating pealing off. What a pos. I paid for much better!

1.8
#1120360
Reply to reviews
Lane Furniture - Worst "leather" furniture I have ever seen
My expensive leather couch started to flake over two years ago. It is six piece reclining sectional. Since then, I have contacted the store where I purchased it. The parties involved are Gardiner Wolff Furniture store in Glen Burnie, Maryland, Lane Furniture, and the...
Read more
Anonymous
Anonymous

Still no resolution.

1.0
I liked
  • Furniture that i selected
I didn't like
  • Lack of customer service and the poor quality of the leather
#1115074
Reply to reviews
I paid $900 ( sale price!) for a very nice recliner. Just under 1 year, it broke. I contacted the store we bought it from, because it was UNDER WARRANTY and they ignored my calls, never returned calls, and I got no where. I called Lane direct and was told that I'd have...
Read more
Anonymous
Smitty

Your primary error was failure to establish a legally verifiable paper trail regarding this incident.I can't quite ascertain how many "calls" you made but since it's plural yo...

1.0
I liked
  • Looks and comfort of the chair
I didn't like
  • Company unwilling to take corrective action for inferior product
#1101570
Reply to reviews
Lane Furniture - Lane Sofa and Loveseat
Lane Furniture - Lane Sofa and Loveseat
Lane Furniture - Lane Sofa and Loveseat
This is what my couch and love seat from Lane Furniture both look like. They have peeled, cracked and flaked all over my floor and clothes. I have to keep them covered at all times. It's embarrassing. I have had them for 3 years. I have contacted Lane Furniture twice...
Read more
#1084217
Reply to reviews
Lane Furniture - Supposedly Leather sofa plealing after 18 months
Lane Furniture - Supposedly Leather sofa plealing after 18 months
Lane Furniture - Supposedly Leather sofa plealing after 18 months
We purchase a leather / vinyl sofa and matching recliner. The seating surfaces were suppose to be real leather (not bonded). After 18 months, the back is peeling. We only live at this house 2 days a week, so the sofa gets minimal use. I called the furniture store where...
Read more
1.0
#1078609
Reply to reviews
I was sold a complete living room set (sectional, recliner, tables). The covering was sold as "leather". After 2 years the recliner has cracked and peeled and looks horrid. Same for sectional after 3 years. Lane's response: Nothing we can do for you. Warranty is 1...
Read more
2.1
I didn't like
  • Company unwilling to take corrective action for inferior product
#1068923
Reply to reviews

Contact Lane Furniture

Mailing Address:
Lane Furniture Industries, Inc., Consumer Ser
PO Box 1627 Hwy 145 South
Tupelo, MS 38802
Phone:
(800) 327-6944
More

Lane Furniture Products and Services

All Lane Furniture Products
Bought a Lane Bulldog recliner about 4 years ago. Broke down within two months of purchase. Store came out and repaired. About 18 months -2 years later same problem. They did send us a whole new mechanism. Had it serviced, replaced several broken and worn bolts that...
Read more
1.1
#1052150
Reply to reviews