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  • Customers like
    • Style of furniture5
    • Style was just what i wanted3
    • Style2
  • Customers don't like
    • Company lack of comittment9
    • Durability7
    • Quality7

  • 2 days ago
  • Furniture and Decor
  • Queen Creek, Arizona
  • Lane Furniture Sofa
  • 11
  • REVIEW RATING 4/5

used to be good! BUT NOT ANYMORE. MAYBE IN THE 1980S IM FIFTY TWO YRS OLD, PURCHASED TWO COUCHES AND ONE LOVE SEAT SEAM CAME APART CONTACTED THERE NON EXISTANT CUSTOMER SERVICE AND EMAILED, NO RESPONSE AFTER A WEEK AND STARTED CALLING DAILY AND ONCE I DID REACH SOME ONE WITH NO SERVICE SKILLS WHAT SO EVER ASKED FOR A MANAGER. WOULDNT REPLACE UNDER WARRANTY.$3200 PRICE, I MUST HAVE DONE... Read more

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  • Aug 28
  • Furniture and Decor
  • Ormond Beach, Florida
  • 11
  • REVIEW RATING 4/5

We bought two double power recliners "not cheap" fromthe beginning the fabric wrinkled and lumped up.guy here 5 or 6 times, could never get it right,, they decided it would be better to replace it, now I noticed there is no foam cushion in the corner just loose material.We had been up north for 2months husband passed away and this is just so frustrating.We bought lane because a friend said it was... Read more

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  • Aug 28
  • Furniture and Decor
  • Redding, California
  • Lane Recliner
  • 1
  • 1
  • 8
  • REVIEW RATING 3/5

We purchased a $500 recliner 3 years ago and the springs in the seat have completely given out. Neither my husband or I can sit in the chair comfortably and we are of normal size and weight. As others have mentioned, Lane Customer Service is practically impossible to reach and it took 3 days and several phone calls waiting on hold and being dropped off line before being able to talk to a live... Read more

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  • Aug 21
  • Furniture and Decor
  • Mount Pearl, Newfoundland And Labrador
  • Lane Snuggler Chair
  • 52
  • REVIEW RATING 4/5

Brand new recliner breaks after a couple of months. Local store lies about Labor warranty says chair does not have one . Contacted Lane gave them ample opportunity to repair under warranty. They are ignoring my requests for several months. LAWSUIT WAS FILED AGAINST LANE. I WILL KEEP CUSTOMERS POSTED WHEN WE GO TO COURT. Brand new recliner breaks after a couple of months. Local store lies about... Read more

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Reading these reviews was & is disappointing and wonder how these companies stay in Business. They should be fined &/or jailed. Add comment

  • Aug 15
  • Furniture and Decor
  • Lane Snuggler Recliner
  • 55
  • REVIEW RATING 4/5

I was told by employees at Lane Furniture STORE that my replacement LANE SNUGGLER had no labor warranty. I found out several months later that both of these employees of lane gave me completely false information and the chair does have a 1 yr labor warranty. They refused to cover the labour costs when it broke during the first year Now they say that it is out of warranty. I am suing them in... Read more

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  • Aug 14
  • Furniture and Decor
  • Atwater, California
  • Lane Faux Leather Sofa
  • 1
  • REVIEW RATING 5/5
Lane Furniture - Review about Lane Faux Leather Sofa from Atwater, California
1 of 3

I bought this furniture froms lanes 2 years ago and paid 2000 for it and it looks like trash. The faux leather is peeling off the furniture. Was going to try and contact lanes but after seeing all the complaints on this site, it looks like a hopeless cause. I will never buy from lanes again. Read more

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  • Aug 10
  • Furniture and Decor
  • Columbia City, Indiana
  • Lane Furniture Recliner
  • 58
  • REVIEW RATING 4/5

We bought an oversized chair (electric which we didn't want but chose not to wait 8 weeks) and a matching electric sofa in may. We had lazy boy before and LOVED THEM! The quality and stability of these 2 new pieces suck! Phoned the furniture store with our complaints...wobbly arms..was told it was because its oversized..spring popping...again normal and the couch isn't level from one end to the... Read more

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  • Aug 03
  • Furniture and Decor
  • Mesa, Arizona
  • Lane Furniture Leather Reclining Sofa
  • 59
  • REVIEW RATING 4/5

Just was informed by a previous employee, the material on all the Lane Furniture is either from Mexico or China. In other words, JUNK!!!!! The "so called" Leather is paper literally paper thin. It peels away from the foam cushion and Leather adhesive doesn't work as far as keeping it on. Because it is over a year old, Lane won't do anything about it. I paid over $1000 for a sofa which lasted... Read more

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  • Aug 03
  • Furniture and Decor
  • Lane Leather Sectional
  • 42
  • REVIEW RATING 3/5

I have the same issue on a $5000 sectional. I contacted lane and they told me it was "body oils". This doesn't make sense because only the one piece is doing it and our sectional is used a lot. not to mention, their leather cant stand up to a small amount of body oil? We cleaned it regularly and as per manufacturers recommendations as well. Didn't even bother sending a rep to look at it. ... Read more

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