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  • Customers like
    • Style of furniture 7
    • Style was just what i wanted 5
    • Style 2
  • Customers don't like
    • Quality 9
    • Company lack of comittment 9
    • Quality of furniture 7

Recliner mechanism broke on the chair I bought in 1997. Ordered a replacement part through local Lane dealer just before Christmas, 2015. Called several times to see if it had come in (they were supposed to call if it did). In mid March, went by the store to check on status. Long story short, I was told it was supposed to have shipped March 12 and should be in soon. Called store April 26 and was told it hadn't come in. Called Lane and discovered the part had never been ordered because the store would have learned that chair was... Read more

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We purchased 2 recliners the end of January 2015. By November both chairs were leaning to one side. A representative came and looked at the chairs and said the cushions were bad. we ordered new one's that took 3 months to arrive. the end of Feb the same person came and put the new cushions in. A week later the chairs were leaning to one side again. He came back and told us there was nothing he could do. So I contacted the company and was told they could do nothing for me because it was the way we were sitting in the chairs. I have had... Read more

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Not as comfortable as I would have like after only just before 3 years, extra wide recliner the stuffing has gotten pushed down and I have to constantly keep fluffing it to keep it comfortable I would expect that from a ten year old peace of furniture , we paid cash for this livening room set and thought with buying a high name company, like Lane we would be getting Quality furniture,we had to send it back because the furniture Co delivered it with tear in. I am a small person I don't weigh that much.l have also heard springs popping every... Read more

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We bought our lane recliner rocker at Hasen's Furniture In Mt Vernon Washington. The bolts started sheering off and it started to sit back further and further, like you are going to flip over.. Called the store and it had a guarantee on it . He wouldn't do anything. Said they would fix it but we would have to pay for it. We will never go back there. So I emailed the company and they sent a replacement mechanism but it came without instructions. That is how I found this web site. I think pictures before I tore apart and it didn't help much. So... Read more

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Bought lane recliner, leather not dyed, just painted on, started rubbing off after very little use. Add comment

I bought a Lane rocker recliner when my son was born because we didnt have a rocker in the house at the time. Since I purchased it i have broken 3 of the rocking springs. My son is now 22 and this chair has seen tons of use and some abuse. When the springs broke all I did was call Lane and a few days later my repair parts were here. I have never had an issue with Lane. They are an amazing company. It's now time for a new recliner and I'm getting another Lane. Read more

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I have had the worst nightmare owning Lane Valor Recliner! Since I am 6'6" 280 lbs and sat in this chair rated for 500 lbs with Jared Allen standing on the armrest in photo add, felt it had to be great quality. Within first 4 weeks, major bolts and springs sheared off and made the chair unusable. Waiting couple weeks to get it repaired at the house, that lasted for couple weeks when exact same thing reoccurred. Demanded a new replacement chair since this apparently a lemon. Replacement chair lasted 3 weeks when just sitting watching tv, major... Read more

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Bought a Lane lift chair for a nursing home Pt and he has used it maybe 6 months and the remote has gone bad and getting a replacement part needs an act of GOD!!! Have already found the part , paid for the part just cant get the part. Customer service in Thomasville, N.C. keep telling me one week two weeks now it is 4 to 6 weeks. because warehouse is soooo far behind, my take is, Lane furniture is not durable will not stand behind their name and my advice is to buy other name brands!!!!! Read more

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I purchased two lane recliners and two lane reclining sofas. The arm of the reclining sofas were sinking. My husband looked into the arm and found that under the foam instead of a wood frame, there was of all things cardboard. The two recliners I had problems with too. The recliner had an area where you could set a beverage on and a storage area for magazines or newspapers on the right side the arm rest. This area was made of plastic that cracked and under this area was no support. You could remove the plastic area and you could see... Read more

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Bought a lane Recliner after 5 months, bottom & back cushion went flat, screaks,& screw was strip. Lacks the company I purchase from said they were license repair for Land. Took the chair in been a week & still haven't got it back. Call Lane said it was between customer & company we purchase from, that they didn't have anything to do with it. Basically they would not stand behind their product. Add comment

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