Submit ›
  • Customers like
    • Style of furniture 7
    • Style was just what i wanted 5
    • Style 2
  • Customers don't like
    • Quality 9
    • Company lack of comittment 9
    • Quality of furniture 7

We have had 2 Lane leather wall-hugger recliners for 12 years and they are just starting to wear. We live in our recliners and even sleep some nights! Looking to purchase 2 new ones this year! Not sure if the quality will still be the same but am definitely willing to see. Love,love,love these things! Wow, not sure I can add another 21 words but if that is what you want...here goes. The chairs... Read more

Was this review helpful? 0 0

My husband and I purchased a leather sofa, chair and ottoman, around 4 years ago. It started with a small spot peeling and is now Huge spots on the sofa, all three cushions, the chair and ottoman. I notified to company and sent all information that they requested, twice, because they lost the information the first time. I then received a phone call that their was not anything they can do,... Read more

Was this review helpful? 0 0

I bought AT FURNITURE LIQUIDATERS. 2 expensive so called leather recliners with button mechanism to raise foot rest .paid a good price for them on sale still .The so called leather is not leather is PEELING , Mechanism has a mind of its own.keeps going when your raising it ,so you have to lower it till your in right position..but the peeling is awful ,I WONT BE PURCHASING ANY MORE OF THIS... Read more

Was this review helpful? 0 0

My wife boight me a lane zero gravity recliner 3 yeara ago for fathers day. It was the worst purches ever. It was replaced within a year. That chairs did not last another year. When we called to put it on for warranty they told us it was out of warranty . At the time of purchase we were told that it had a life time warranty with some other things limited. For it coasting $1200 dollars i sure fell... Read more

Was this review helpful? 0 1

I have sent a couple of requests to determine if I could get a replacement key for a cedar chest I recently purchased from an individual. There was no key included which prompted my request. I have yet to receive any response or reply to my query. I am also willing to pay for the replacement key if necessary. I have provided the style and serial number in order to obtain a replacement. It... Read more

Was this review helpful? 0 0

I purchased a dual recliner, the Megan. Sitting comfort, height and material are great. Closing mechanism on the refiners is difficult to operate, especially for smaller people. This is not my issue. The trip wire for activating the recliner snapped and I called Lane. They said they would send me a part, but that I would have to modify the mechanism to make it work???? Why, couldn't they... Read more

Was this review helpful? 0 1

Built cheap and came apart. Arm padding disintrgrated but replaced it with a pillow. Release cable broke, Lane sent a replacement and it broke. Ordered a Lane replacement cable from Amazon and it was an inch too long and kept the latch from catching so couldnt close recliner. Had to add some wire to pull cable out of way of latch and that cable broke. So i'm back to a recliner that doesnt open. Add comment

My wife purchased a Lane recliner after we had a Lazy Boy recliner for 12 years. We never had a problem with the Lazy Boy; however, it no longer fit our decor (wish I had that chair back). The Lane recliner has been nothing buy problems. We have had the reclining mechanism repaired more times that I can count. I am 74 years old and the Lane recliner has been the worst piece of furniture that... Read more

Was this review helpful? 0 0

Bought a Lane Snuggler Leather Recliner from a local furniture store two years ago for $700.00. Also purchased a ten year leather protection warranty from ultra shield for $94. Less than one year from date of purchase the leather started ripping apart at the seams. we contacted Ultra Shield and they sent rapid repair out to access the damage. A new cover was ordered from Lane. Nine months after... Read more

Was this review helpful? 0 0

Purchased Lane Comfort King Recliner 2009. Loved this recliner. Last Month handle broke off with metal part snapped off. sent e-mail to Lane Furniture Office in Miss. 2 days went by no answer? Called on phone all reps busy will call back when free. waited 2 more days no call back. Called again next day still no reply? a week went by no call. so now i have the recliner upside on the ... Read more

Was this review helpful? 0 1
Did not find what you were looking for?
 
×
You are reading about Lane Furniture.
Filing a new complaint about
×