Lane Furniture Complaints and Reviews

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Lane Furniture
Main address: PO Box 1627 Hwy 145 South 38802 Tupelo MS
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  • 197+6 mobile complaints
  • $130K claimed losses
  • $643 average
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  • Sep 15
  • Furniture and Decor
  • Leather Recliner
  • 66

We have 2 beautiful and comfortable Lane leather recliners. Every eight to ten mounths the screws that make the chairs recline break into pieces rendering the chairs useless. After having them both serviced by Lane service repairs for three years we started to replace the screws ourselves so that we didn't have to be without our chairs for three weeks waiting for repair. Because we saved LANE... Read more

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  • Sep 12
  • Furniture and Decor
  • Lonoke, Arkansas
  • Poor Quality Furniture
  • 36

Poor quality furniture. Very poor material used which deteriorated before the couch was 2 years old and that with very little use. I don't care whether I am contacted by Lane furniture. I contacted them which too quite a bit of effort. To contact their customer service which is the only thing worse than their products you must leave multiple messages which they do not return. Then when you do... Read more

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  • Sep 10
  • Cleaning Services
  • Recliner
  • 21

Mechanichal operation handle for recline does not work, it has been ok for years but a spring got out of place, i did put it back but it worked for a while and then stood still and The handle is Stiff i cant move it, The handle is close to Floor level, and i cant get The chair to normal position, is reclined all The time.i Think The person that used it for de The last time moved The handle to... Read more

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I recently purchased a vintage Lane dining set. It was meticulously kept and the server/hutch looks spanking new! The look is timeless and I know it will last another 40 years. Very happy with my 60's dining set! Add comment

I have a Lane leather recliner sofa it is terrible I have neck and back pain every time I sit in it. Had a service rep come he moved the stuffing around. Paid so much money to be so unhappy!!!! Add comment


  • Aug 09
  • Furniture and Decor
  • Broken Reclyner
  • 206

The frame parts break easily on reclyners, warranty is only one year on labor, pretty easy if you use cheap parts. So far I have had three welds break on the frame and the handle broke off. It is only two years old. Sure, the parts are under warranty, but you can buy replacement parts for a few bucks, they charge way too much for the labor piece. Bottom line, don't buy this ***. By the way, their... Read more

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  • Aug 03
  • Furniture and Decor
  • Owensboro, Kentucky
  • Cushion Replacement Charges
  • 98

I haven't had my leather sectional 4 years yet, and the cushions need to be replaced again for the second time. The say they will send replacement cushions free of charge, but it will be the same crappy gradeof foam and will need to be replaced again in a year! So they offer to send the same crappy foam but I have to pay $650 in labor to get them installed. To buy a better foam cushion to last... Read more

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  • Jul 30
  • Furniture and Decor
  • Camp Hill, Pennsylvania
  • Faded Love Seat
  • 108

I purchased a Lane love seat less than a year ago. We special ordered it so that we could pick out the material we wanted it made from. The seat has completely faded. I would like this made right. I bought this love seat for my daughter as a gift. The furniture store will not do anything to make this right by either replacing it or putting new material on the seat. I bought Lane because of... Read more

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  • Jul 29
  • Furniture and Decor
  • Modena, New York
  • Saggy Couch
  • 73

After the 1st 6 months all the padding moved to the right of the recliner ( I am not heavy 195 lbs) Bobs discount would not fix it and I was told it is discounted furniture that says a lot for Lane, so here it is I am now sitting basically on wood, and just recently I went to pull out the button for the recliner and the whole plastic part broke. so now I have a 3 thousand dollar sectional that... Read more

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  • Jul 28
  • Furniture and Decor
  • Faulty Recliners
  • 81

We bought two recliners. In less than two years both failed within a week of each other. A quick look at the reclining mechanism makes it clear the metal is thin and the stress on important parts was more than the mechanism can handle. The failure is in the same place on both chairs.The failure also meant that fabric parts rubbed against each other under the wing, dislodging a staple so the... Read more

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