Lane Furniture Complaints and Reviews

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Lane Furniture
Main address: PO Box 1627 Hwy 145 South 38802 Tupelo MS
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  • 192+4 mobile complaints
  • $130K claimed losses
  • $642 average
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  • 1 day ago
  • Furniture and Decor
  • Camp Hill, Pennsylvania
  • Faded Love Seat
  • 10

I purchased a Lane love seat less than a year ago. We special ordered it so that we could pick out the material we wanted it made from. The seat has completely faded. I would like this made right. I bought this love seat for my daughter as a gift. The furniture store will not do anything to make this right by either replacing it or putting new material on the seat. I bought Lane because of... Read more

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  • 2 days ago
  • Furniture and Decor
  • Modena, New York
  • Saggy Couch
  • 8

After the 1st 6 months all the padding moved to the right of the recliner ( I am not heavy 195 lbs) Bobs discount would not fix it and I was told it is discounted furniture that says a lot for Lane, so here it is I am now sitting basically on wood, and just recently I went to pull out the button for the recliner and the whole plastic part broke. so now I have a 3 thousand dollar sectional that... Read more

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  • Jul 28
  • Furniture and Decor
  • Faulty Recliners
  • 11

We bought two recliners. In less than two years both failed within a week of each other. A quick look at the reclining mechanism makes it clear the metal is thin and the stress on important parts was more than the mechanism can handle. The failure is in the same place on both chairs.The failure also meant that fabric parts rubbed against each other under the wing, dislodging a staple so the... Read more

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  • Jul 24
  • Furniture and Decor
  • Falls Creek, Pennsylvania
  • Service Call Charges
  • 47

We purchased a Lane sectional in 12/11, within the first year the pulls for the recliners started breaking. It has been an ongoing problem since. We probably have had 6-8 service calls on this problem since purchase. The last time, they wanted to charge us a service call, I refused to pay it when it has been an ongoing problem and the store where we bought it finally relented and came out and... Read more

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  • Jul 23
  • Furniture and Decor
  • Como, Mississippi
  • Saggy Sofa
  • 25

I bought a sofa/chair set from a local dealer, and I haven't complained to them about it because I know they can't do anything about it. I have been buying from them for a very long time and have never been dissatisfied with any of their product. I've had it a little over a year now (06/11/14) but a few months after I purchased it the couch started sagging in the middle. The couch is... Read more

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I bought impulse recliner about 6 months old about 12 inch aluminum rods started popping out of the ottoman and ends of armrests peeling and cracking Add comment

  • Jul 18
  • Furniture and Decor
  • Rhinelander, Wisconsin
  • Three Piece Theater Seating
  • 1
  • 18

In 2011, we purchased a Lane three piece Theater Seating from Furniture and Appliancemart. They failed to tell us that the piece of furniture was discontinued. We purchased a 5 year extended warranty and they didn't give us the paperwork for the extended warranty that apparently explains the rules. We only received a little flyer with their number on it. Within 4 months, it needed a repair,... Read more

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  • Jul 09
  • Furniture and Decor
  • Leather Sofa
  • 30

I sent an email to Lane saying I had ordered a leather sofa from a local dealer and wanted more information about "married leather." I received no response. I sent a second email stating that I had placed my order five weeks earlier, but the sofa was still not in production, and I wanted to know why. I received no response. I sent a third email stating that because I received no response, I was... Read more

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  • Jun 30
  • Furniture and Decor
  • Grand Rapids, Michigan
  • Massage Recliners
  • 22

i special ordered 2 massage recliners with heat. after many many months of waiting i get them....such utter disappointment. the workmanship between the 2 are night and chair leans to the left and the padding is so uneven its obviously a "rush" job. the heat does not work at all on one and only rarely does on the other. for the hundreds of dollars spent on these you would expect... Read more

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  • Jun 23
  • Furniture and Decor
  • Columbus, Ohio
  • Bad Customer Service
  • 1
  • 24

Lane does not care about it's customers. They figure there's a new one born every day. Our leather recliners both are shredding on front panel of seat. They made huge mistake applying faux leather here b/c they claim it doesn't touch skin. This is total b.s. Called them and front room furnishings, neither one cares. NEVER deal with either of these companies. Read more

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